What does a Virtual Receptionist do & How can she cut your Business Cost?
The digital revolution has brought with it many powerful tools, none more so than the virtual receptionist, and if you are thinking this is a software package, you couldn’t be more wrong. A virtual receptionist is a person who is trained to answer calls and is located at the provider’s business premises, and should you decide to use their services, all your incoming calls will be instantly forwarded to the virtual receptionist who will handle them accordingly.
The Front Line
For every business, incoming telephone calls are the front line and any errors in this department will have a serious impact on the company. With a majority of sales starting with a call, you really must ensure professional call handling at all times. In fact, if you were to ask a business owner who their most valuable employee is, most would say their receptionist, as she dissipates vital information to the right people, as well as providing product information. The virtual receptionist will work to your selected script and as she is fully briefed on your business, she can provide the right information. If you are looking for a virtual receptionist in Perth like OfficeHQ, you can contact them, as they have the resources and know how to ensure that all your calls are handled professionally.
Message Taking Services
You may have a service department and with a round-the-clock support number, your customers can receive essential servicing and repairs. Manning the phones would be a full-time job for two people, whereas the virtual receptionist provider can cover you at a fraction of the cost. With every business trying to keep their outgoings to a minimum, it makes perfect sense to outsource call handling. A successful business demands that people are kept informed at all times and having an experienced receptionist in your corner ensures smooth communication, with messages reaching the right people instantly via your preferred method.
Seasonal Surges
Many businesses experience seasonal surges and for some, this is an extremely stressful time, as they struggle to keep up with the incoming orders, and this is the perfect situation for a virtual assistant service, as they can step in whenever needed. Such is the flexibility, you can tailor the service to suit a business and any overflow will automatically be diverted to the call centre, where the virtual receptionists are located.
Employee Absenteeism
This is something every business has to endure and losing your receptionist can be a crippling experience, as she is usually the key player who liaises with everyone, and whether she is unwell, or on her annual leave, the virtual receptionist is ready to take on the role at any time. It might be for half a day or two weeks and with flexible packages, you are not paying for something you don’t use.
It is no surprise that more and more companies are outsourcing their call handling, as it is cost-effective and frees up valuable staff to deal with other things. There are online providers who can be found with an Internet search, and with their help, your business can receive a much needed boost.